By using our website you are consenting to our use of cookies in accordance with our Cookie Policy

Return to Press Releases

SeatGeek enables patrons to donate ticket refunds to partner venues

Patrons empowered to support venues and the arts by donating ticket costs during show cancellations

NEW YORK, NY March 19, 2020 — Ticketing provider SeatGeek is working with its partner Arts & Cultural Organizations in the U.S. to utilize functionality within its ticketing system to allow patrons to donate the value of their tickets to closed venues. 

Thousands of venues have been forced to close their doors until further notice following the CDC’s recommendation to avoid large gatherings due to Coronavirus. As these events have been canceled, many patrons are eligible to receive full refunds for these shows.

The indefinite cancelation of shows could have a long-term, devastating effect on the arts. However, SeatGeek is enabling the patrons of these venues and organizations to help if they can, by declining their refunds and instead donating the cost of the ticket back to the venue.

SeatGeek, which provides the SRO ticketing software used by many arts organizations across the country, has developed a feature within its system, which allows customers to gift their ticket back to the theatre or to staff as a donation. This feature makes it so the box office can simply email ticket holders with their options for refund or donations. The donation can then be completed by the customers online.

“This is truly a challenging time for everyone, including those in live events that are dependent on ticket sales,” said Danielle du Toit, President of SeatGeek Enterprise. “We are working to support our clients through this and believe that this donation option will empower fans of the arts to support venues. As a patron of the arts, if you choose to decline your refund, you will be directly making an impact on the venue’s financial stability and ability to survive through this.”


SeatGeek is the leading mobile-focused ticket platform that enables fans to buy and sell tickets for sports, concert, and theater events. With industry-leading mobile ticketing apps, a fan-friendly user experience and its proprietary Deal Score™ technology that helps fans identify the best ticket values for a given event, SeatGeek is transforming the way that fans buy and sell tickets to their favorite events. SeatGeek Enterprise – the company’s primary ticketing platform – is used by many Arts & Cultural Organizations including Ravinia Festival and Sundance Film Festival in the U.S. and many theaters in London’s West End. Headquartered in New York, SeatGeek also has international offices in the U.K., Israel, Netherlands, and Italy.